On October 1, 2026, LIVERUSH Co., Ltd. (Minato-ku, Tokyo; Representative: Jun Hirokawa) launched AIRI, an AI call center platform, for local governments and public agencies first. From October 7, it is being rolled out to companies and sole proprietors as well.
AIRI does more than make phone handling efficient with AI. It accumulates and analyzes the questions, complaints and requests that arrive by phone every day and connects them to improvements in the organization. AI handles first-line calls based on the registered FAQ and knowledge, and every call is recorded, transcribed and summarized. Analysis across many calls shows which inquiries are frequent and where callers get stuck. LIVERUSH calls this approach “next-generation VOC”: from collecting the voice of the customer to putting it to use.
Under contract with LIVERUSH, ENKA supports AIRI’s sales as its sales support company: referrals, guidance on applications, first-line response and related work. Drawing on the perspective we have built in marketing support, looking for the reasons behind the numbers, we help companies and local governments that are considering AIRI.
For details on AIRI or how to get started, please visit the AIRI website or contact ENKA.